Checklists and Guidelines
By Management Advisory Services Consulting Staff
ISBN 0 94206-45-8- Ring-bound, 81/2 x 11 format
The World of Application Service Provisioning and Need for Service Level AgreementsThe increasingly rapid pace of change in new information technologies and the need reduce implementation time is driving the need to capitalize on ready and available knowledge from third-parties and opt for outsourcing of applications, applications hosting and networking capabilities. This new field is referred to as Application Service Provisioning (ASP). This presents quite a challenge in the selection, procurement and contracting of ASPs and requires sound guidelines for preparing quality Service Level Agreements (SLAs). There is virtually no information available that addresses this need. Accordingly, this treatise is the only manual that focuses on a set of guidelines and a detail checklist of factors that should be considered when outsourcing and contracting ASPs and preparing SLAs to ascertain that sound contracting of services is accomplished. In addition to providing background information, this manual presents a general plan of action for approaching outsourcing and ASP provisioning and a detailed checklist. The practical information provided derives from decades of experience in formulating service agreements on Information Technologies and in the course of consulting and training assignments. Whether you are a CIO, IT manager, technology assessment team leader, legal counsel, auditor, legal counselor, contract officer, consultant, or a user manager interested in ensuring that sound procurement best practices are employed in outsourcing IT services, especially on Internet applications, you will benefit for this unique manual. The questionnaire in fact reflects a set of best practices to achieve effective service outsourced contracts. CONTENTS 1. THE TREND TOWARDS ASP
2. THREATS AND RISKS IN APPLICATION PROVISIONING AND OUTSOURCING3. NEED FOR A DISCIPLINE APPROACH TO DEVELOP SOUND SERVICE LEVEL AGREEMENTS - Includes a set of key parameters and factors to consider in SLA development
4. A PLAN OF ACTION AND A GUIDELINE FOR EFFECTIVE SLA PREPARATION5. A COMPREHENSIVE CHECKLIST FOR SLA PREPARATION - A 55-page SLA Checklist is provided to help you prepare effective SLAs
Appendix - GlossaryTo order, send your $350 prepaid order to: Management Advisory Services & Publications, P.O. Box 81151, Wellesley Hills, MA 02481-0001 - Tel: (781) 235-2895 - Fax: (781) 235-5446 - e-mail: firstname.lastname@example.org
- Overseas orders: remit $395 from Europe, $50 Latin America and $65 for Australasia and other locations. Request instructions for wire transfer if you prefer this method of payment. Credit cards are not accepted.
- Overseas orders: Remit $395 from Europe, $400 Latin America and $415 for Australasia and other locations. Price includes air postage. Request instructions for wire transfer if you prefer this method of payment. Credit cards are not accepted.
Your manual will be send the same day of payment receipt.
ELECTRONIC VERSION OF "HOW TO PREPARE SLAs" IS AVAILABLE FOR LICENSE
An electronic version of the manual is also available for license. The electronic version contains a more extensive set of guidelines and checklists and enables the licensor to legally incorporate contents from the manual into their own SLA documents or to prepare the set of standards for their SLA package. The cost of of the license depends on whether it is to be used on only one organization or business unit or distributed to other companies or subsidiaries. Inquire for details.
The electronic version comes in Microsoft Word 97 and can be opened in any PC with Windows 95, 97 or 2000.
Note: A brand new publication, MAP-46, "Security and Privacy for Application Service Provisioning (ASP) - Best Practices and SLAs for ASPs and Outsourcers" (published in 2001) provides comprehensive SLAs for Security in outsourcing. This manual complements the information on MAP-41 above and provides additional guidelines on preparing any type of SLA.
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