HOW TO PREPARE EFFECTIVE SERVICE LEVEL AGREEMENTS FOR OUTSOURCING AND APPLICATIONS PROVISIONING
This timely seminar provides you with background, a plan of action and set of comprehensive checklists and guidelines for selecting, outsourcing and deploying new technologies Application Service Provisioning (ASP). It shows you what to consider when preparing Service Level Agreements (SLAs) to maximize benefit and minimize the dangers of outsourcing Internet-based and other types of application provisioning.
The field of Application provisioning (ASP) is growing at a very dynamic pace. It involves a host of new issues that are more complex than the traditional outsourcing of data centers and system development projects. Organizations are now seeking to license components software and hosting of applications and network services for Internet-based business processes.
Your organization needs a set of guidelines and a set of detailed checklists to guide you in preparing sound and as near foolproof Service Level Agreements (SLAs) as possible to avoid the myriad of costly headaches that result form poorly conceived and negotiated service level agreements.
Participants will receive select sections of our proprietary practitioner's manual:
"HOW TO PREPARE SERVICE LEVEL AGREEMENTS (SLAs) FOR APPLICATION SERVICE PROVISIONING (ASP)" - MAP-41
WHO SHOULD ATTEND
This seminar should be attended by anyone with responsibility for planning, selecting, specifying, procuring Application Service Provisioning and dealing with service providers. The seminar is also a must for IT professionals, managers, users of services, procurement,legal counsel and consultants. Auditors who need to audit ASP and service agreements will benefit immensely from the detailed set of checklists provided in the seminar.
COURSE OUTLINE:1. OUTSOURCING AND MODERN APPLICATION SERVICE PROVISIONING (ASP) 2. THE RISKS IN APPLICATION PROVISIONING AND OUTSOURCING 3. METHODOLOGY TO DEVELOP SOUND SERVICE LEVEL AGREEMENTS
4. A PLAN OF ACTION AND A GUIDELINE FOR EFFECTIVE SLA PREPARATION5. DETAILED CHECKLIST FOR SLA PREPARATION
(A more detailed course outline is available on request - Please e-mail or fax your request)
Boston: June 17, 2002
San Francisco: Inquire
$750 per person - Discounts available for groups of two or more professionals attending the same seminar.
This seminar can be presented in-house in your company premises or geographical area at considerable savings for four or more professionals who need to obtain uniform training at a convenient date other than publicly advertised dates.TO REGISTER, CALL, E-MAIL or FAX your registration to: Management Advisory Services & Publications
Since 1972: The Information Technologies Control, Security and Auditing
P.O. Box 81151
Wellesley Hills, MA 02481-0001
Phone: (781) 235-2895
Fax: (781) 235-5446